Guest Service Agent z koreańskim - praca na część etatu (DoubleTree by Hilton)
- Data dodania21/08/2020
- Ogłaszane przezFirma/Agencja
- Rodzaj pracyPół etatu
- Rodzaj umowyUmowa zlecenie
Guest Service Agent - praca na pół etatu (DoubleTree by Hilton)
Poszukujemy osoby na stanowisko Guest Service Agent, który może pozostać w kontakcie z naszymi koreańskimi gośćmi. Byłaby to dodatkowa praca przez kilka godzin dziennie (wieczorami).
Aby skutecznie odnaleźć się w tej roli niezbędne będą:
- Biegła znajomość języka angielskiego i koreańskiego
- Pozytywne nastawienie i dobre umiejętności komunikacyjne
- Zaangażowanie w zapewnianie wysokiego poziomu obsługi klienta
- Atutem będzie wcześniejsze doświadczenie w branży zorientowanej na klienta
- Znajomość języka polskiego będzie dodatkowym atutem
Guest Service Agent - part time job (DoubleTree by Hilton)
We are looking for a Guest Service Agent, who can stay in contact with our Korean guests. This would be an additional work for few hours a day (evenings).
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure that the Front Office Manager and Guest Relation Manager are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Fluent English and Korean language
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to work on your own and as part of a team
- Previous experience in a customer-focused industry will be an asset
- Polish language will be an asset
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonâ„¢ understands that doing the little things well can mean everything.
What benefit will I receive?
Your benefits will include a competitive salary. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.